F. A. Q. - Frequently Asked Questions & Useful Information








RCS : Paris 538 301 540 Agence de voyages / Immatriculation : IM075120061

Where we are located / How to visit us


7, rue de la Cerisaie. 75004 Paris. Metro: Bastille (line 1, 5, 8)

Opening hours:

Our office is open from Monday to Saturday between 10 am - 1 pm and 2 pm - 6 pm.

How to get to our office?

From Gare de Lyon:

Take the metro at Gare de Lyon station (line 1) direction "La Defense". Get off at Bastille station. See metro map.

From Gare du Nord:

Take Line 5 direction "Place d’Italie." Change at station Republique. Take Line 11 direction "Chatelet". Change at station Hotel de ville and take Line 1 direction "Chateau de Vincennes". Get off at Bastille station. See metro map.

From Roissy (Charles de Gaulle Airport):

Take the train (RER) to Paris. You have direct (quicker) and omni station trains. Get off at Chatelet station. Take the metro station (line 1) direction "Chatelet". Get off at Bastille station.

If you prefer to take the bus from Charles de Gaulle Airport to Paris, take Air France bus to go to "Gare de Lyon", then enter metro station Gare de Lyon. Take line 1, direction "La Defense" and get off at the Bastille station. It takes around 1 hour from the airport to our office.



Check-in: Check in is at 14h00 / we will check possibility to check-in before for travellers landing in earlier under approval of the agency 3 days before arrival.

Check out is at 11h00 (with possibility to leave your luggage at the agency or to extend under approval of the agency).

Pick up of keys: There are generally two ways to pick up the keys of your rental apartment. a) You arrive within our opening hours: we will meet you at the apartment with the keys. You arrive outside our opening hours: please contact us.


b) for the cost of 70 euro (taxes included) you can reserve a personal taxi one way from the airport to your rental apartment. A private taxi will wait for you with your name on a sign at the airport or rail station (45 euro one way). Note that this extra service can be chosen independently.

Important Note:


Bank holidays?

Bank holidays (some of the dates change every year, so please check for the current calendar year): JAN 1, Easter, MAY 1,8, JULY 14, AUG 15, NOV 1,11, DEC 25



How and when do I get the keys for the apartment and do I return them?

How shall I return the keys? / Whom should we give the keys back to?

We will fix an appointment with one of our agents to be at the apartment. You return to the keys back to our agent.

For departure out of opening hours of the agency (from Monday to Friday between 10 am - 1 pm and 2 pm - 7 pm and on Saturday from 11am - 1 pm and 2 pm - 7 pm).

You should leave the keys inside the apartment and leave the cleaning fee in cash euros (40/50 euros) on the table at the apartment (except if you gave it before to our agenct the day of the inspection) and pull the door behind you when you exit. Make sure the door is firmly closed. We will send somebody to get the keys back the same day, soon after the agency opens at 10am. Example:

- For departure on Sunday, please fix the appointment on Saturday (from 11 to 1 pm and from 2 to 7 pm).


- If you're leaving between 10am and 12 am, please choose a time during these hours, 15 minutes before the time you like to leave the apartment.

- If you're leaving before 10 am, please confirm the appointment the day before during opening hours of the agency.

- If you're leaving on Monday before 10 am, please fix the appointment on Saturday.

For departure on Sunday or early morning

For departure on Sunday or before opening hours of the agency please leave the keys inside the apartment, leave the cleaning fee in cash euros (40/50 euros) on the table at the apartment (except if you gave it before to our agent the day of the inspection) and pull well the door behind you. The appointment with our agent will be fixed on Saturday.


In case of emergency, if you need to leave the apartment before the appointment (or if our agent is delayed) leave the keys and leave the cleaning fee in cash euros on the table at the apartment and shut the door behind you - we will destroy the guarantee after verification.



Why do we pay a security (caution)?

Your credit card is used only as a guarantee for the security deposit (it's not debited, see"conditions").

The security deposit is not charged on your credit card or account.

We have the best system for the tenants: no deposit to pay.

You would probably be hesitant to give out the key to your own property without a minimum guarantee that you will get it back in good condition. We believe that trusting our guests for their honesty is the best way to have them respect us and our properties. That is why the amount of the deposit equivalent to one or two weeks rental. This is little compared with the value of the flat's contents. In our long rental experience we have always had very well behaved guests and have never needed to cash the deposit.

The amounts of caution are: 1 bedroom and studios / 600 euros & 2, 3 and 4 bedrooms / 900 euros. After inspection and if there are no damages at the apartment, we cancel the guarantee that you signed for the caution.

The amount specified as Security Deposit on your rental/credit card authorization agreement is not charged on your credit card or account but only serves as a guarantee (caution). Except in the event that any damages or losses are caused to the apartment (other than from reasonable wear and tear) during your stay, it is canceled once you depart and leave the apartment in its initial condition (see Conditions.)

When this security deposit will be returned? The day of inspection?

The day of the inspection at the apartment after we check that there is no damage we cancel your credit card authorization.

Are there additional 'hidden' costs on top of the rental rates?

No. We believe that it is better for clients to know what to expect up front. We have therefore put pictures of all apartments and their surrounding areas on the website, and there are no hidden charges - no charge for electricity, and no charge for the phone (incoming calls), agency fee and taxes are included.

Household insurance that covers the apartment but not the tenants and their personal effects is included.



Do we need to bring linens and towels?

We furnish clean linens and towels in each apartment. If you stay more than two weeks, we provide a second clean set of linens and towels.

Features /appliances:

All apartments are equipped with good functional heaters, linen, towels, iron and iron table, hair dryer, kettle, furnished kitchen, toaster, coffee maker, vaccum cleaner.

Additional services and features (high speed internet, washing maching, machine with dryer, etc.) are specified on each apartment's web page.

We provide additional services: baby cot, extra sheets and towels, fans, extra cleaning (40 euros per 2 hours).

Are all of your apartments centrally located and near public transportation?

Yes. All of our apartments are selected for their accessibility for people who come to town to take advantage of the city. They are all located in central, upscale areas near tourist attractions and business centers (Luxembourg Gardens, St. Germain des Pres, Le Marais, Place des Vosges, Montmartre, Arc de Triomphe). Every apartment is at most 5 minutes from Metro Stations, RER stations, and bus stops.

You can see where an apartment is located by clicking the link / button "location map" on the apartment's web page.

How does the telephone work?

You can receive incoming phone calls and also place a call for an emergency (fire:18, police: 17).

Most of our apartments include free outgoing phone calls. Please ask at check-in time.

Can I see photos of the apartment ?

Yes, on the web page of the apartment, in a slider, you can see several photos of all rooms from the apartment: the living room, the bedroom(s), the bathroom, the kitchen, the window view, surroundings etc.

Are the apartments clean?

Yes, the apartment is cleaned before your arrival. During your stay, we ask you to maintain it in the same state you found it. We can provide extra cleaning on demand (20 € /hour. VAT included).



We strongly recommend you to cover yourself, every member of your party, your luggage and your party's luggage, cash, jewels, valuables, etc. by a comprehensive travel insurance. Please contact your insurance agent or your travel agency before leaving your permanent home.

Household insurance that covers the apartment but not the tenants and their personal effects is included.



Our apartments are non-smoking.



Only in some apartments pets are allowed. Please ask before you reserve.



How to book?

Check availability directly in the search engine of the website or by using our online reservation request form or by calling us at +33 1 49 96 43 44  during the opening hours.

You can also e-mail us your request on reservation@pfatravel.com (it takes maximum 24h due to to the time difference).

Once you get the availability you can make your reservation:

- By our online secure form

- By telephone. You can secure your apartment with your credit card by by calling us at +33 1 49 96 43 44.

We accept visa, mastercard and American Express card.

Balance payment

On the reservation form you authorize PFA TRAVEL SARL to debit your credit card for the total balance (initially a deposit of 30% and then the remaining balance one month before arrival). So you don't need to send a new authorisation for the payment of the remaining balance.

The balance is due one month before the first day of the rental. The payment of the balance will be automatically processed within 25 and 30 days before arrival (may occur a few days after) and we will email you a confirmation with the receipt.

In the event that we cannot process the remaining balance of your reservation one month before arrival we will contact you by email. If we have no response from you to make arrangements for the payment of the balance, the agency reserves the right to cancel your reservation at the conditions of the cancellation fee.


For high season: Christmas, New Year's

There is no rate supplement.

We rent for a minimum stay of one week. If you want to stay less than 7 days, you will pay the same amount as if you stay for one week, except in last minute bookings.


Can I start my rental on Monday or does it has to start on Saturday?

It can start any day of the week.

Also, a monthly rental can start on any day as well. Example: it can be from 15 March to 15 April = 1 month.


Extension of your trip

It is possible to extend your stay if the flat you are occupying is not reserved. If it is reserved, we will offer you another flat.



In the unlikely event that you are disappointed with your temporary accommodation, you must contact PFA Travel at once. We will try to solve the problem. If you vacate the property before the end of the rental period without our authorization you shall lose any rights to compensation.



Cancellation fees in case of a cancellation: 30 % of the bill

If the Guest wishes to cancel his reservation, he shall immediately notify PFA travel via email with recorded delivery.

In the case of cancellation upon his initiative, the Guest will be not refund for the down payment that he paid the day of his booking, which is 30% of the total of his invoice.

If the Guest wishes to leave the Apartment before the Departure Date mentioned in the Specific Terms and Conditions and in the Invoice, the remainder of the Rental Price will not be reimbursed. The Guest shall inform PFA travel of his new departure date and fix a date with PFA travel for the Checking-out Agreement and the return of the keys.

PFA travel recommends his guest to subscribe to a personal cancellation insurance.


What happens if I want to stay longer than initially expected?

First, contact us to tell us you want to stay longer. We will answer you the same day. If this is possible, we will be very happy to extend your reservation.


Do your flats have lifts or handicapped access?

Unfortunately, most of them don't. Le Marais is a historical district where by law the buildings cannot undergo major renovations. Our flats are located in buildings built in the 18th century, some of them even earlier, so there is no room to install an elevator in their staircases. Most flats are on the second, third, or fourth floors, which is not too far to walk-up.

We can always help you with your luggage if you need a hand!


Can we get a discount?

We are willing to give discounts in specific cases, such as:

- Stays of more than two weeks

- For singles during low season

- Last minute bookings based upon availability - generally you can expect at least 10% off


I don't see my question in this list.

You may contact us by email or call us at +33 1 49 96 43 44.




In France the norm is 220 volts, with a frequency of 50 Hz, while in the United States or Canada, for example, it is 110 volts for 60 Hz.

Voltage and sockets vary from country to country and so an adapter and also a transformer will be necessary. Make sure you bring these with you, or else you might risk kissing your favorite electric razor or hairdryer goodbye, not to mention blowing the electricity in the whole apartment! If youÕve forgotten to bring these important accessories, youÕll be able to find them in electrical goods and DIY stores or hypermarkets. For your information, French plugs are equipped with two round pins.